INTERNATIONAL ULTRASOUND SERVICES
Terms and Conditions
Effective Date: January 2024
1. Introduction and Acceptance
Welcome to International Ultrasound Services Limited ("IUS", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our private ultrasound diagnostic services provided at our clinic located at 5a Lucerne Mews, Notting Hill, London, W8 4ED.
By booking an appointment, attending our clinic, or using our services, you ("Patient", "you", or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Company Details:
- Registered Company: International Ultrasound Services Limited
- Website: www.iuslondon.co.uk
- Phone: 07939 290816
- CQC Registration: We are regulated by the Care Quality Commission (CQC)
2. Services Provided
Diagnostic Ultrasound Services
- Pregnancy ultrasound scans
- Abdominal ultrasound examinations
- Musculoskeletal ultrasound imaging
- Pelvic and gynecological scans
- Vascular ultrasound studies
- General diagnostic ultrasound
Service Limitations
- Our services are diagnostic only
- We do not provide treatment or therapy
- Emergency services are not available
- Results do not replace ongoing medical care
- Further specialist referral may be required
3. Appointment Booking and Scheduling
Booking Process
- No GP referral required for private appointments
- Self-referral accepted through online booking or phone
- Same-day appointments available subject to availability
- Booking hours: Monday-Friday 9am-8pm, Saturday appointments available
- Deposit required at time of booking to secure appointment
Appointment Confirmation
Upon booking, you will receive:
- Email confirmation with appointment details
- SMS reminder 24 hours prior to appointment
- Pre-appointment preparation instructions if applicable
- Clinic location and parking information
4. Payment Terms and Pricing
Payment Methods
- All major debit and credit cards accepted
- Visa, Mastercard, American Express
- Cash payments accepted
- Payment due at time of service
- Deposit required at booking
Pricing Policy
- Fixed pricing with no hidden costs
- Prices include consultation, scan, and report
- Digital images included for pregnancy scans
- Multiple scan discounts available
- Prices subject to change with notice
Insurance and Reimbursement
We do not work directly with private health insurers. However:
- Full detailed invoices provided for insurance claims
- Payment required upfront with self-reimbursement from insurer
- Check with your insurance provider before booking
- We cannot guarantee insurance coverage
5. Cancellation and Rescheduling Policy
Cancellation Terms
How to Cancel:
- Use the link in your confirmation email
- Reply to confirmation SMS
- Call us directly
- Send email to our clinic
6. Patient Rights and Responsibilities
Your Rights
- Professional, respectful treatment
- Clear explanation of procedures
- Privacy and confidentiality
- Access to your medical records
- Right to withdraw consent
- Same-day results and reports
- Complaint resolution process
Your Responsibilities
- Provide accurate medical history
- Follow pre-scan preparation instructions
- Arrive on time for appointments
- Inform us of pregnancy if applicable
- Disclose relevant medications
- Respect clinic policies and staff
- Make timely payments
7. Data Protection and Privacy
GDPR Compliance
We are committed to protecting your personal data in accordance with UK GDPR and Data Protection Act 2018.
Data We Collect:
- Personal identification information
- Medical history relevant to scan
- Contact details
- Payment information
- Ultrasound images and reports
Data Usage:
- Providing ultrasound services
- Medical record keeping
- Appointment scheduling
- Legal and regulatory compliance
- Quality assurance
Your Data Rights:
Right to access, rectify, erase, restrict processing, data portability, and object to processing. Contact us to exercise these rights.
8. Medical Disclaimers and Limitations
Diagnostic Limitations
- Ultrasound has inherent limitations in detecting all conditions
- Results may require correlation with clinical findings
- False positive and false negative results are possible
- Not all abnormalities are detectable via ultrasound
- Technical factors may limit scan quality
Professional Advice
Our ultrasound reports are diagnostic aids only and should not replace:
- Regular medical care from your GP
- Specialist consultations when recommended
- Emergency medical treatment when needed
- Ongoing monitoring of known conditions
9. Liability and Insurance
Professional Indemnity
International Ultrasound Services Limited maintains comprehensive professional indemnity insurance covering our diagnostic services.
- Full professional indemnity coverage in place
- CQC registration and compliance maintained
- Regular quality assurance and clinical governance
- Trained and qualified sonographers and radiologists
Limitation of Liability
Our liability is limited to the extent permitted by law:
- Liability limited to the cost of the service provided
- No liability for consequential or indirect losses
- Emergency situations require immediate medical attention
- Results interpretation subject to clinical correlation
10. Regulatory Compliance
CQC Registration
We are registered with and regulated by the Care Quality Commission (CQC):
- Licensed diagnostic imaging provider
- Regular CQC inspections and compliance
- Quality and safety standards maintained
- Patient safety prioritized
Professional Standards
Our team adheres to professional body standards:
- Royal College of Radiologists guidelines
- Society and College of Radiographers standards
- NHS specialist experience
- Continuous professional development
11. Complaints and Feedback
Complaint Resolution Process
12. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when:
- Posted on our website at www.iuslondon.co.uk
- Notified to existing patients via email
- Made available at our clinic reception
- Incorporated into new appointment bookings
Continued use of our services after changes constitutes acceptance of updated terms.
13. Contact Information
Clinic Address
International Ultrasound Services5a Lucerne Mews
Notting Hill
London, W8 4ED
United Kingdom
Contact Details
Phone: 0203 051 6506
Website: www.iuslondon.co.uk
Booking Hours: Mon-Fri 9am-8pm
Saturday appointments available
